Thread 02 · Professional career

Operations across Apple, ADB, Flexibits, Shell — now public-sector transformation.

Six employers, four countries, one through-line: operations that hold up under real use. Today, leading €20M+ digital transformation programs across Portuguese public infrastructure.

01

Roles

01

Inserconstrói

Portugal · Jun 2023 — Present

Head of Operations & Digital Transformation

Lead coordination of €20M+ public and infrastructure programs — municipal actors, suppliers, auditors, financial stakeholders. Designed digital workflows that cut approval cycles by 35% and freed ~1,200 staff hours per quarter.

  • · €20M+ multi-stakeholder programs across public and infrastructure delivery
  • · On-time milestone delivery from ~60% to 90%+ within the first year
  • · 70% reduction in manual processes through digital systems rollout
  • · Operating cadences, KPIs, and escalation paths for ICT, smart city, and e-government initiatives
02

Flexibits

Remote · May 2020 — May 2023

Senior Project Manager, AI Platforms & Product Operations

Led cross-functional operations for a 1M+ user AI-driven product (Apple Mac App of the Year 2020). Coordinated engineering, product, QA, and finance in agile delivery.

  • · 97.8% reduction in operational ticket volume via AI-enabled workflow automation
  • · ~50% drop in cross-team escalations through dashboards, SOPs, and monitoring
  • · Standardised multilingual release operations across 100+ markets — 30% less rollout slippage
  • · Incident reports and executive summaries supporting leadership decisions
Flexibits
Flexibits · Remote, 2020–23
03

Shell

Manila, Philippines · Jan 2018 — Apr 2020

HR Manager, Operations Delivery

Owned end-to-end HR operations for 400+ staff across multiple jurisdictions. Controls, compliance, planning, and operational quality.

  • · Time-to-hire reduced from ~60 to 45 days through workflow redesign
  • · Employee engagement scores up ~15% via organisational design
  • · Reporting systems and scenario models used by senior leadership for workforce planning
04

Apple

Cork, Ireland · Oct 2016 — Dec 2017

AppleCare Advisor, Operations Specialist

Led QA and localization operations for Siri AI across 4 languages, supporting a global Siri user base of 500M+. Owned KPI governance, quality reviews, and cross-functional alignment with product and engineering.

  • · Recognised in the top 5% globally at Apple (Q2 2018) for leadership and delivery reliability
  • · Designed and delivered technical training programs for distributed multicultural teams
  • · Cross-functional alignment with Siri product and engineering teams
05

Voxpro (Google partner)

Cork, Ireland · Oct 2015 — Oct 2016

Google for Business Technical Specialist

Senior technical resource for SMB and mid-market B2B accounts on Google Ads, Workspace, and Analytics. Operated as escalation point between Voxpro, Google product engineering, and account management.

  • · Internal playbooks and onboarding materials — ~30% faster ramp for new specialists
  • · ~25% faster resolution on complex technical issues
  • · Influenced Google product iterations through structured engineering feedback
06

Asian Development Bank

Manila, Philippines · Mar 2015 — Sep 2015

Social Development Specialist, Technology & Data for Development

Supported digital inclusion and ICT4D programs across 20+ countries in Asia-Pacific, contributing to initiatives reaching 200M+ youth.

  • · Multi-country stakeholder engagement with 1,000+ regional participants
  • · Project design, procurement workflows, and program reporting for tech-enabled development
  • · Operational coordination for digital programs across South, Southeast, and Central Asia
Asian Development Bank
ADB · Manila, 2015
02

Education & Certifications

03

Languages

Portuguese

native

English

C2

Spanish

C1

French

B1